Terms & Conditions

1. Acknowledgement

By completing any purchase at Yoga Story, you confirm that you are of legal age and have the capacity to enter into this agreement. If you are under 18, a parent or guardian must agree on your behalf.

2. Membership Subscriptions

Your membership entitles you to the classes and benefits as specified for your membership tier. Memberships are personal and non-transferable.

3. Membership Term and Renewal

Memberships renew automatically each month on the same billing date until cancelled in writing. Certain membership tiers carry a minimum commitment period as stated at the time of purchase. The minimum term must be completed before cancellation takes effect.

4. Payment

Monthly membership fees are charged automatically to your debit or credit card on file on your billing date each month. By purchasing a membership you authorise Yoga Story to charge your card on this recurring monthly basis.

5. Cancellation

To cancel your membership, email hello@yogastory.sg with 30 days written notice before your next billing date. Verbal requests and messages via WhatsApp or other platforms do not constitute valid notice. Where a minimum commitment period applies, cancellation takes effect only after that period is completed.

6. Membership Suspension

Membership suspension is not available as standard. In exceptional circumstances, suspension may be considered at Yoga Story's sole discretion upon written request to hello@yogastory.sg. Where approved, suspension is available for a maximum of 1 month per 6-month period, in complete billing cycle blocks beginning on day 1 of a cycle. Any unused rollover credits expire at the point suspension takes effect and are not recoverable upon the membership resuming. A suspension fee may apply depending on membership tier as communicated at the time of approval.

7. Exceptional Circumstances

Yoga Story recognises that unforeseen circumstances such as serious illness, injury, or pregnancy may affect a member's ability to attend classes. Members are encouraged to contact hello@yogastory.sg. Yoga Story will consider requests for suspension, deferral, or early termination without penalty on a case by case basis at its sole discretion, and may request supporting documentation.

8. Class Credits and Rollover

Starter and Core memberships issue a fresh set of class credits each billing cycle — 4 for Starter, 8 for Core. Credits are valid for 2 months from the date of issue. Unused credits from the previous month carry into the following month and expire at the end of that month. Credits cannot accumulate beyond two months' worth. Unlimited memberships have no class credit limit.

9. Late Cancellations and No-Shows

Cancellations must be made at least 3 hours before class. For Unlimited members, a SGD 15 fee applies for each late cancellation or no-show. For Starter and Core members, a late cancellation or no-show counts as one used class credit. For class pack holders and single session bookings, a late cancellation or no-show counts as one used credit or session.

10. Class Packages and Single Sessions

All class pack and single session purchases are non-refundable and non-transferable. Credits not used within their validity period as stated at the time of purchase will expire with no refund offered.

11. Advance Booking Windows

Bookings open at 9am daily. Unlimited: 21 days before class. Core: 18 days before class. Starter: 14 days before class. Direct non-member clients (packs and drop-in): 10 days before class.

12. Member Discounts

Core members receive 10% off retail purchases and, after the early bird deadline, 10% off the standard price of select workshops and events. Unlimited members receive 15% off retail and 15% off select workshops and events after the early bird deadline. Discounts do not apply to standard group classes. Certain events, collaborations, guest teacher programmes, major trainings, retreats, or third-party events may be excluded at Yoga Story's discretion and will be clearly labelled at point of purchase.

13. Waitlist Access

All membership holders and direct booking clients have access to the waitlist for fully booked classes.

14. Promotional and Early Access Rates

Clients who join at a promotional or early access rate are locked into that rate for as long as their membership remains active without lapsing. If a membership is cancelled for any reason and the client subsequently rejoins, the rejoining rate will be the prevailing rate available at that time, which may differ from the original rate. A tier change moves the member to the standard rate applicable to the new tier at the time of the change.

15. Payment Obligations

You remain responsible for all payments due regardless of attendance, absence, or non-usage of Yoga Story facilities and services.

16. Amendments

Yoga Story reserves the right to amend these terms at any time. Members will be notified of material changes by email with reasonable notice before changes take effect. Continued use of the membership following notification constitutes acceptance of the revised terms.